New AI Chatbot Simplifies Grant Applications

HouseWrapped Launches New AI Support Chatbot for ECO4 Applications

HouseWrapped has introduced a new AI-powered Support Chatbot that allows customers to directly manage their ECO4 applications — marking another step in the company’s commitment to driving digital transformation within the energy efficiency sector.

Beyond FAQs: Direct Application Support

While previous chatbots in the sector have focused only on answering ECO4-related queries, HouseWrapped’s new tool goes much further. Customers can now:

• Check the progress of their ECO4 application in real time

• Update personal details instantly and securely

• Access support 24/7, removing pressure from call centres and admin teams

This demonstrates how AI can move beyond education and into the operational side of ECO4 delivery — directly reducing bottlenecks and freeing up human resources.

Built on the Latest AI Technology

The chatbot is powered by cutting-edge models from both Anthropic and OpenAI, ensuring customers receive fast, accurate responses in natural language. Integrated securely into HouseWrapped’s systems via encrypted APIs, the chatbot provides real-time updates while maintaining strict security and compliance standards.

Rather than being an isolated experiment, the chatbot is part of HouseWrapped’s wider digital-first strategy — embedding technology directly into ECO4 delivery to improve speed, accuracy, and scalability.

A Digital-First Approach

HouseWrapped has consistently invested in technology to remove inefficiencies from the ECO4 process. From real-time EPC queries during applications to unified systems that reduce duplication, every step is designed to modernise and streamline operations.

While most providers still operate with separate forms for ECO4, LA Flex, and GBIS, HouseWrapped has built a single advanced digital form that automatically routes applicants to the correct scheme. This not only simplifies the process for customers but also increases accuracy and reduces delays across the supply chain.

Challenging a Slow-Moving Industry

The ECO4 sector has been notoriously slow to adopt technology, with many providers still relying on spreadsheets and manual workflows to manage leads and applications. By contrast, HouseWrapped is proving that digital solutions can make the process faster, clearer, and more reliable.

This raises important questions:

• Why has digital adoption in ECO4 been so limited, despite obvious inefficiencies?

• Can the industry continue to justify outdated processes when faster, more scalable solutions are available?

• Should digital-first approaches now be considered the standard for ECO4 delivery?

“When I first considered AI as a support tool, I didn’t realise just how powerful it could be,” said Chris, Founder of HouseWrapped. “Seeing it in action has been eye-opening — it’s not just answering questions, it’s transforming how we manage customer applications. This is going to make the grant process faster, clearer, and far more accessible for homeowners.”

What’s Next for HouseWrapped?

The Support Chatbot is just one step in HouseWrapped’s wider digital strategy. Over the coming months, we plan to expand our automation systems to include:

• Direct installer connections – automatically linking leads to the most suitable installers, reducing delays and increasing efficiency across the supply chain.

• A “Grant Finder” tool – designed to analyse applicant data and automatically match households with the best energy grants available, removing guesswork and ensuring support is targeted where it’s needed most.

These innovations are part of our goal to build a fully connected digital ecosystem for ECO4, LA Flex, and GBIS delivery — minimising manual intervention, speeding up approvals, and ensuring customers receive the best possible outcome.

While much of the sector still relies on spreadsheets and fragmented processes, HouseWrapped is already investing in automation that goes beyond lead capture and into the full lifecycle of grant delivery. The question for the wider industry is clear: if more advanced tools are available today, why continue relying on outdated methods?